Charles Burkholder made our real estate purchase smooth and worry free. Charles was always punctual, and responded to phone calls and emails promptly. Charles has good local knowledge and insight of the real estate market, and is also plugged into the community in the Bancroft area. Charles has gone above and beyond and has been able to assist us with recommendations for trades people as we have gotten situated in our new home. We were very happy that we used Charles, and that we are now neighbours (thanks for the lovely gift basket)! We recommend Charles to whoever is looking for a realtor in the Bancroft area.